Getting started
Create a project, plan your first bed and use the journal. The examples show the flow before you enter your own data.
Help & support
How can we help?
Most questions can be solved right in the app. Here you find the right path and can reach us personally if something gets stuck.
Quick help by topic
Pick your topic. Every link takes you straight to the place where you can sort it out yourself.
Account & data
Reset your password, change language settings, export all data as JSON or CSV, or delete your account – all in your profile.
Subscription & payment
Compare plans, get invoices and payment methods under “Manage subscription” in your profile, cancel, or withdraw from a contract.
Precision map & sensors
Drawing beds: open the project, set the location, choose “Draw bed”. Sensors send via HTTP with their own device_id and can be assigned to a bed on the map. Soil values are model values.
AI advisor & allowance
The AI advisor uses your monthly allowance. When it runs out, extra credits or a larger plan help. Answers are suggestions, not guarantees.
Farms & municipalities
Team access, records, parcels and exports for farms and public bodies. To see it with your own case, request a demo.
Personal contact
If self-help does not solve it, write to us. For bugs in the app the feedback form helps, because it sends the page and device along.
Email the teaminfo@permanatura.comFeedback from the appReport a bug or share an idea (sign-in required)CommunityDiscuss garden questions with other gardeners
We read every message and reply personally – no ticket system, no chatbot.
How your request gets solved quickly
- The email address of your PermaNatura account.
- The page or feature it is about (e.g. planner, precision map, subscription).
- What you did, what you expected and what happened instead.
- Device and browser, e.g. “iPhone, Safari” or “Windows, Chrome”.
- A screenshot if something looks wrong.
Never send us your password or payment details. We will never ask for them.
Frequently asked
Common support questions
I forgot my password. What now?
Open “Reset password”, enter your email address and follow the link in the email. If nothing arrives, check your spam folder or write to us.
How do I export my data or delete my account?
In your profile you can download all data as JSON or CSV. Account deletion is there too; it removes your data and login permanently.
Where are my invoices?
In your profile under “Manage subscription”. You can also change the payment method there and get invoices for credit purchases.
How do I cancel my subscription?
In your profile under “Manage subscription”, or without signing in via the “Cancel a contract” page. You get a confirmation by email.
My bed does not show on the map.
Beds need a place on the map: open the project, set the location and choose “Draw bed”. The bed then appears on the precision map.
My AI allowance is used up.
The allowance renews every month. For more requests you can buy credits or choose a larger plan.